Privacy Policy

Effective Date: 10 October 2025

1. Introduction

Welcome to Pledge Care.ai. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us.
Health Information: Information related to your health, such as medical history, symptoms, prescriptions, lab results, and consultations, which is handled with the utmost confidentiality.
Derivative Data: Information our servers automatically collect when you access the site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

Create and manage your account.
Provide healthcare services such as AI-driven symptom analysis, consultations, and medicine delivery.
Email you regarding your account or order.
Fulfill and manage purchases, orders, payments, and other transactions.
Improve our services and user experience.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Protection Regulations Compliance

Pledge Care.ai is committed to safeguarding your personal and health information in accordance with India's Digital Personal Data Protection Act (DPDP).

5.1 DPDP (Digital Personal Data Protection Act, India)

For our users in India, Pledge Care.ai operates in full compliance with the Digital Personal Data Protection Act. We commit to processing your digital personal data lawfully, fairly, and transparently, ensuring that data is collected for specified, clear, and lawful purposes, with your explicit consent. We respect the rights of data principals regarding their personal data, implementing robust measures for data security, retention, and grievance redressal as mandated by the Act.