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Return and Refund Policy
Effective Date: 10 October 2025
At Pledge Care.ai, we aim to provide reliable and transparent services to all our users. This Refund & Cancellation Policy explains the circumstances under which payments are non-refundable, and the rules for cancellations.
1. General Policy
- By purchasing or subscribing to Pledge Care.ai services, you acknowledge and agree to this Refund & Cancellation Policy.
- Unless otherwise stated, all payments are final and non-refundable.
2. Cancellations
- Users may cancel their subscription or service plan at any time.
- Cancellations prevent future charges, but do not entitle you to a refund for the current billing cycle or previously paid fees.
3. Refunds
- No refunds will be issued once payment has been processed, except as required by applicable law.
- We do not offer refunds for:
- Partial use of services.
- Unused time in a subscription plan.
- Change of mind after purchase.
4. Exceptional Circumstances
- In rare cases (such as duplicate charges due to a technical error), users may contact our support team for review.
- Any approved refund will be processed within 7–14 business days back to the original payment method.
5. Trial Periods & Free Services
- If we offer a free trial, you will not be charged until the trial ends.
- Cancel before the trial expires to avoid being billed.
- Payments made after the trial are non-refundable.
6. Modifications to Policy
We reserve the right to update or change this Refund & Cancellation Policy at any time. Updates will be posted on this page with a new effective date.
7. Contact Us
For questions about cancellations or billing issues, please contact us at: billing@pledgecare.ai
Terms and Conditions
Effective Date: 10 October 2025
Welcome to Pledge Care.ai. By accessing or using our website, mobile app, and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing or using Pledge Care.ai, you confirm that you are at least 18 years old (or using our services under the supervision of a parent/guardian) and that you agree to these Terms. If you do not agree, please do not use our services.
2. Nature of Services
- Pledge Care.ai provides AI-powered healthcare guidance and symptom-checking tools for educational and informational purposes only.
- Our services are not a substitute for professional medical advice, diagnosis, or treatment.
Always consult a licensed healthcare provider for medical concerns, emergencies, or decisions about your health.
3. User Responsibilities
When using our services, you agree to:
- Provide accurate and truthful information about your health and symptoms.
- Use the platform only for lawful purposes and not misuse or disrupt our services.
- Take full responsibility for how you use the information provided.
4. No Medical Liability
- Pledge Care.ai does not provide professional medical care.
- We make no guarantees regarding accuracy, completeness, or suitability of the AI-generated guidance.
We are not liable for any decisions, actions, or outcomes resulting from use of our services.
5. Intellectual Property
- All content, software, branding, and materials on Pledge Care.ai are the intellectual property of Pledge Care.ai and protected by copyright and trademark laws.
You may not copy, distribute, or modify any part of our platform without prior written consent.
6. Data & Privacy
- We respect your privacy and handle personal information as described in our Privacy Policy.
- By using our services, you consent to the collection and processing of your data as outlined there.
7. Third-Party Links
Our platform may contain links to third-party websites or resources. We are not responsible for the content, accuracy, or practices of those third parties.
8. Limitation of Liability
- Pledge Care.ai is provided on an “as is” and “as available” basis.
- We do not guarantee uninterrupted, error-free, or fully secure services.
- To the maximum extent permitted by law, Pledge Care.ai is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services.
9. Modifications to Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our services means you accept the updated terms.
10. Governing Law
These Terms & Conditions are governed by the laws of Uttar Pradesh/India, without regard to conflict of law principles.
11. Contact Us
If you have any questions about these Terms & Conditions, you can reach us at:
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